Tuesday, February 23, 2010

Trek Rocks

Two weeks ago I took my Trek 1800C into Two Wheel Transit to get it ready for the upcoming commuting year. The next day I get a phone call and I'm being told I have some serious drive train issues. The rear cassette and the middle chain ring up front need to be replaced. I guess that's not so bad when you consider I have over 10,000 miles on the bike. But on top of that I learn my rear wheel has cracks in it. Apparently there were some quality issues with this "batch" of wheels and Trek had to replace a lot of them. I bought the bike nearly six years ago and asked why they thought Trek would replace a wheel that old.

"Good question. But the worst that could happen is they say, 'No'."

Good point and was it ever worth the try. Trek did not say, 'No'. They came through with a new wheel saving me a very tidy sum. Nice. I brought my ride home after work and it looks like I'm good to go.

And just in time for snow tonight. Dang it!


Lucas said...

It makes me feel good that you had a problem with your wheel cracking too. I thought mine was just because I am heavy. Trek warranty service is super-awesome. Toyota could learn a thing or two from them.

Shan said...

A happy ending to a vehicle-to-the-mechanic story. Nice!